Contact BuildSwap

Last Updated: July 10, 2026

We are here to help. Whether you have a question, need support, or want to report an issue, please reach out using the appropriate channel below.

General Inquiries

For general questions about the Platform, how it works, or how to get started:

Email: hello@buildswap.online

Support

For technical support, account issues, or help using Platform features:

Email: support@buildswap.online

When contacting support, please include:

• Your account email address.
• A clear description of the issue.
• Steps to reproduce the problem (if applicable).
• Any error messages you received.
• Screenshots (if helpful).

We aim to respond to all support inquiries within 1–2 business days.

Legal

For legal notices, Terms of Service questions, or copyright/trademark concerns:

Email: legal@buildswap.online

Please include "Legal Notice" in the subject line of your email.

Privacy

For questions about our Privacy Policy, data practices, or to exercise your privacy rights:

Email: privacy@buildswap.online

Please include "Privacy Request" in the subject line of your email.

For data deletion requests, please send your request from the email address associated with your BuildSwap account and include your account username or registered email.

Trust & Safety

To report suspicious activity, fraudulent listings, abuse, or other trust and safety concerns:

Email: hello@buildswap.online

Please include "Trust & Safety Report" in the subject line and provide as much detail as possible, including:

• The username or listing involved.
• A description of the concern.
• Any relevant screenshots or links.

We take all reports seriously and investigate them promptly.

Listing Issues

If you believe a listing violates our Terms of Service or contains inaccurate or misleading information:

Email: hello@buildswap.online

Please include the listing URL or title and a description of the issue.

Response Times

We strive to respond to all inquiries as quickly as possible. Typical response times are:

Escalation

If you have contacted us and have not received a response within the expected timeframe, or if you are unsatisfied with the resolution provided, you may escalate your concern by replying to your original email thread with "ESCALATION" in the subject line. Your inquiry will be reviewed promptly.

We appreciate your feedback and are committed to providing a safe, reliable marketplace for buying and selling software businesses.